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Pre-sales questions
Q. Will you
place ads on my site?
A. We will NOT place ads on your
site.
Q. Do you allow sites to advertise for money,
on their web site?
A. Yes, we allow sites to have
commercial advertisements.
Q. What forms of payment
do you accept?
A. We accept Credit Card, Pay-Pal and Bank Transfer.
Q. Are your server's Unix, or
NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat
9.0
Q. Do you allow adult sites?
A. No, we
Not allow adult sites.
Q. What control panel do you use and do
you have a demo?
A. The control panel we use is called
Cpanel. A demo of Cpanel can be found here
Login with the username demo, and the password
demo.
Q. Can I pay monthly?
A. Yes, you may
pay monthly for Advance and Bisnis Plan
Q. How long does it take to setup
my account?
A. Your account will be setup automatically
within 15 minutes of ordering.
Q. Are there any hidden costs, or setup
fees?
A. No
Q. Do you offer telnet or shell
access?
A. No due to security reason's we do not offer
telnet or shell access.You are still able to unzip files on
the server using our file manager as well as the ability to
setup cron jobs.
Q. Can I password protect
directories?
A. Yes you can password protect
directory's within CPanel.
DNS
Q. How long does it
take to get my domain working?
A. It usually takes
24-48 hours for a domain to fully propagate.
Q. What
do I set my domains name server's to?
A. Please read
your welcome e-mail if you have lost your welcome email you
can email us requesting your dns.
Control panel
Q. Do you have a manual for
our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control
panel?
A. You go to http://www.yourdomain.com/cpanel
Q.
How do I make sub-domains?
A. To make a sub-domain
login to your control panel and click "domain management"
inside of domain management you will see a place to manage and
add sub-domains.
FTP
Q. Where can I
download a free FTP?
A. We recommend downloading WS FTP
from here
Q.
It's not letting me upload my files what's wrong?
A.
Make sure you are uploading to the right web directory which
is the public_html folder.
Q. Why doesn't my ftp password change when I
change my Cpanel password?
A. Please allow 24 hours for
your FTP password to sync with your Cpanel
password.
Paths
Q. What is the path to my users
files?
A. The path is
/home/username/public_html
Q. What is the local path
to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The
path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A.
The path to ImageMagick is /usr/bin/
Q. What is the path to convert for
ImageMagick?
A. The path to convert is
/usr/bin/
Q. What is the path to sendmail?
A.
The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A.
To create an email account login to your control panel and
click add/remove email account's.
Q. What do I put for both incoming and
outgoing mail server?
A. For both incoming and outgoing
mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my
browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to
horde, neomail or squirrel mail?
A. Login to the one
you prefer to use after doing so copy the entire url from your
address bar. You will not login to your cpanel and create a
subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my
cgi scripts are working on the server. How do I get them to
work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage
them?
A. Login to your cpanel and click MySQL
Databases. After your database is created you can manage it
from phpmyadmin. This can be found at the very bottom of the
MySQL page.
Software Versions
Q. What version of
php are you using?
A. We are using version 4.3.3 and
4.3.4
Q. What version of perl are you
using?
A. We are using version 5.6.1.
Q. What version of MySQL are you
using?
A. We are using version 4.0.15
Q. What version of cpanel are you
using?
A. Our servers automatically stay up to date
with the most recent stable Cpanel version.
Billing
Q. How do I get the 30 day money back?
A.
Simply email us your username, password, and why you wish to
cancel within thirty days, and we process your refund in less
then 24 hours.
Q. How do I make a payment?
A. All
online payments are recurring. Your payment will automatically
be deducted.
Q. How do I stop billing?
A. If you
wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include "I
give you permission to delete my website and all of it's
content."
SSL
Q. What is
the difference between shared ssl and private ssl?
A. A shared ssl
displays as https//ip/~yourusername/ A
private ssl would display as
https://www.yourdomain.com in the address bar.
Q. How do I
purchase a private ssl from you and what type is it?
A. Please email
to do so.
Q. Whats the
path to the free shared ssl?
A. We need to
activate the shared ssl on each site manually that will
require it.
Q. I'm going
to purchase my own ssl what do I need to know?
A. Our servers
are Apache + Mod SSL If you require assistance from us to
install it there will be a $30.00 installation fee.
Q. How do I
transfer a ssl?
A. Every place
that sells ssl's has a different transfer procedure. You will
need to ask the supplier
you purchased it from.
Subdomains
Q. READ THIS BEFORE SETTING UP A
SUBDOMAIN!
A. To create a sub domain cpanel asks for the
name you wish to use. MAKE SURE the subdomain name you give it
doesn't have a folder already named that name. If it does the
sub will not work. Example... I want to create the subdomain
test.hostgator.com so my sub name is going to be test. If I
already have a folder in my ftp named test I need to delete it
or rename it to something different before I create the
subdomain with the test name from cpanel.
Q. What is a
subdomain?
A.
www.domain.com is a domain name. A subdomain is anything that
replaces the www in a domain name.forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon
domain?
A. An addon
domain is a fully functional domain that will work out of a
folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON
DOMAIN!
You cannot
create an addon domain if your dns hasn't proprograted to the
server already. So after you change the sites dns you are
trying to add you will need to wait 24-48 hours before
attempting to create your addon domain.
A. There are
three fields cpanel asks for when creating an addon
domain.
1. "New Domain Name:" You will put in the
newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:" This will be
the folder cpanel creates in your main accounts ftp. MAKE SURE
that the name you give it doesn't already have a folder.
Example... If you want to give it the username chris. You
cannot have a folder in your account named chris already. If
you do and still try creating the username for the addon
domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want
here.
Q. Help I added an addon domain why did it say
subdomain added?!!?
A. It creates
it as a subdomain by creating the folder within your main
sites ftp. Please ignore this! It is a fully functional domain
name. It is only called a subdomain when in fact it is an
addon domain.
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